Propane Safety

As the trusted supplier of propane gas New Castle, CO can depend on, White River Energy encourages all of its customers to be informed about Propane Safety. What do you need to know?

  • For your safety, propane has an odor added so you can detect leaks.
  • Propane gas leaks can occur. They are dangerous.
  • Propane gas (LPG - Liquefied petroleum gas) is a liquid fuel stored under pressure.
  • Propane is flammable when mixed with air (oxygen) and can be ignited by many sources.

If You Smell Gas

  1. Put out flames or sparks: Put out all smoking materials and other open flames. Do NOT operate lights, appliances, telephones, or cell phones. 
  2. Leave the area immediately: Safely exit the residence or building immediately.
  3. Shut off the gas supply valve: Turn off the gas supply in your propane tank if it is safe to do so. To close the valve, turn it to the right (clockwise). 
  4. Report a Leak: Immediately report the leak from your neighbor's phone or cell phone once you are a safe distance from the residence. Flames or sparks from these sources can trigger an explosion or fire.
  5. Do not return to the building or area until the leak has been investigated and resolved by your propane service technician or emergency services. 
  6. System Check: Before you attempt to use any of your propane appliances, please have your propane service technician complete a full safety check to ensure that your system is leak-free. 
  7. Propane Gas: Propane smells like rotten eggs, a skunk’s spray, or a dead animal. Please respond immediately to even a faint smell of propane gas. White River Energy encourages all of its customers to consider installing propane gas detectors, which sound an alarm if propane is detected in the air. 
  8. Click here for more information about propane safety.    

Relighting Pilot Lights

White River Energy strongly recommends that a qualified technician relights your pilot. 

Carbon Monoxide (CO) & Your Safety

  • You can’t taste or smell CO, but it is a very dangerous gas that is produced when any fuel burns. 
  • High levels of CO can come from appliances that are not operating correctly or from a venting system or chimney that becomes blocked.  
  • High levels of CO can make a person dizzy or sick. Symptoms of CO poisoning include headache, dizziness, fatigue, shortness of breath and nausea. 
  • Please act immediately if you smell propane or detect a leak.

Running Out of Gas

  • White River Energy encourages all customers NOT to run out of gas as serious safety hazards, including fire or explosion, can result.
  • Please call White River Energy if you are out of gas. White River Energy will conduct an “Out of Gas” safety check before the tank is refilled.